Resolving Workplace Conflicts

Title: Learner must identify the title of the accessed legislation relevant to resolving workplace conflict. For satisfactory performance, learner's response must refer to legislation that includes requirements that will help the learner effectively resolve or manage conflict among individuals within their workplace. Requirements can include: Duties/responsibilities Steps/actions Guidelines Relevant legislation can include: Fair Work Act 2009 Anti-discrimination laws applicable to learner's state/territory Learner's response can refer to federal or state/territory-specific legislation. Legislation must be applicable to learner's response in the Your State/Territorysection of the workbook. Legislation accessed must be the most current during the learner's assessment period.

Requirements: Learner must outline all requirements they must follow when resolving workplace conflict. For satisfactory performance, learner's responses must correspond to provisions in the identified legislation. Provisions refer to statements or clauses in the legislation containing duties/responsibilities, steps, actions and/or guidelines that can help the learner effectively resolve conflict among individuals within their workplace. Provisions can include information on: How to identify solutions to the workplace conflict What kinds of solutions will ensure no discrimination occurs How to enact appropriate solutions to the workplace conflict For example, if the learner's identified legislation is NSW's Anti-Discrimination Act 1997 No 48, their responses can refer to provisions in applicable sections under Division 2, which protect employees from being discriminated against due to their race when negotiating solutions to the workplace conflict. Legislation accessed must be the most current during the learner's assessment period.