Situation	Organisational Policy and Procedures
Resolving Workplace Problems	Title: Learner must identify the title of the organisational policy and procedure accessed that is relevant to resolving workplace problems. For satisfactory performance, learner's response must refer to an organisational policy and procedure that includes tools, processes or methods that will help the learner effectively resolve or manage problems when completing a work task. Requirements can include: Processes to identify an appropriate solution for the problem Methods to implement the identified solution for the problem Timelines within the identified solution must be implement Tools to use when implementing solutions to problems Relevant individuals involved during the implementation of solutions Response must correspond to the organisational policy and procedure relevant to resolving workplace problems that the learner must submit as supplementary evidence.
Policy Statement: Learner must outline at least one policy statement relevant to resolving workplace problems. For satisfactory performance, a policy statement is relevant if it provides a summary of procedures in the document that will help the learner resolve or manage problems effectively when completing a work task. Learner's response must correspond to policy statements in the identified organisational policy and procedure.
Procedures: Learner must outline at least one set of procedures relevant to resolving workplace problems. For satisfactory performance, learner's response must refer to steps to follow or actions to take that will help the learner resolve or manage problems effectively when completing a work task. Learner's response must correspond to procedures in the identified organisational policy and procedure.