Question: Responsiveness dimension in SERVQUAL is described as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Responsiveness dimension in SERVQUAL is described as____________________.
Group of answer choices
Knowledge and courtesy of employees and their ability to inspire trust and confidence.
Ability to perform the promised service dependably and accurately.
Willingness to help customers and provide prompt service.
Caring, individualized attention the firm provides its customers

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

1. Calculate the service gap for each item of the SERVQUAL by subtracting customers expectation score from their perception score on each item 2. Calculate the service gap for each dimension of...

Q:

TB MC Qu . 0 8 - 0 2 SERVQUAL measures which dimension of . . . SERVQUAL measures which dimension of service quality? Multiple Choice reliability, tangibles , assurance, empathy, and conformance...

Q:

4. Out of the 5 dimensions of SERVQUAL, which one is considered as the most important for Shouldice. Provide the evidences from the case to support your answer. 5. "Tangibles" is one of the dimension...

Q:

4. Out of the 5 dimensions of SERVQUAL, which one is considered as the most important for Shouldice. Provide the evidences from the case to support your answer. 5. "Tangibles" is one of the dimension...

Q:

10. All of the following are dimensions of SERVQUAL except O Responsiveness O Reliability O Sympathy Tangibles 11. When a provider, such as a restaurant, stays consistent with their service delivery...

Q:

Classic 2.0 Brittany Marshall Sunday, February 14, 2016 This report is provided by: Laureate Education, Inc. 650 S. Exeter St. Baltimore, MD 21202 Telephone (U.S. calls): 1.800.925.3368 Telephone...

Q:

choose the correct answer for the following questions 1. When composing a risk management plan, one of the activities is to define: Group of answer choices Methods Work breakdown structure Project...

Q:

1. From the 18th to 20th century industry moved from the craftsman concept to the concept(s) of a. specialization of labor b.scientific management C C. mass production d. a and b only e. a, b, and c...

Q:

Class Activity 3 Measure Service Quality Calculate scores for five service quality dimensions. Dimensions Calculations Expected service quality score Perceived service quality score Service Quality...

Q:

The appearance of physical facilities, equipment, personnel and communication materials can best be described as: Group of answer choices Assurance Tangibles Empathy Responsiveness ReliabilityThe...

Q:

PETALING JAYA: An illegal smelting factory in the Bukit Selambau industrial area in Sungai Petani, Kedah, has been identified as the source of air pollution in the area. Environment and water...

Q:

A metal block, placed on a rough surface, is attached to a spring and is given an initial displacement of 10 cm from its equilibrium position. After five cycles of oscillation in 2 s, the final...

Q:

Jones was engaged to examine the financial shatements of Gamma Corporation for the year anded fune 3 0 . Aheveng completed ant exumonution of the investment securities , which of the following is the...

Q:

Determine the major differences between U.S. GAAP and IFRS disclosure reporting requirements related to each separately reportable operating segment. Next, give your opinion as to whether either U.S....