Review Questions Unit 2

Unit 2 : QUALITY CULTURE: CHANGING HEARTS, MINDS,

AND ATTITUDES

1. What is the elements has organizations culture?
2. Define the expression quality culture?
3. What are the major differences between the quality culture and the traditional culture? 4 only
4. Why the implementation of total quality requires cultural change?
5. List the steps involved in laying the foundation for a quality culture?
6. Why is change so difficult for people?
7. How to Facilitate Change?
8. Why people resist change?
9. List the strategies that can be used to overcome resistance to change? 5 only
10. What is the stages of emotional transition?
11. What strategies would you use to establish a quality culture in organizations?

TEXTBOOK: Quality Management, Introduction to Total Quality Management for Production, Processing and Services. (7th Edition). By David L. Goetsch and Stanley B. Davis