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QUESTION 1 a) You as a consultant who has been engaged to advise an organization on the development of MIS strategy. Discuss the organization the effectiveness of Porter Competitive Force model and his value chain analysis process. [15 Marks] b) Why Information system is so essential for running and managing business today? [5 Marks] [Total Marks: 20 Marks] QUESTION 2 Information System in Moghul Taj Mahal Restaurant Moghul Taj Mahal located in KL Tower. The restaurant using computerized system to takes an order. The order is routed to a printer in the appropriate preparation area. A customer's meal check-listing (bill) the items orderednand the respective prices are automatically generated. This ordering system eliminates the old three-carbon-copy guest check system as well as any problems caused by a waiter's handwriting. When the kitchen runs out of a food item, the cooks send out an 'out of stock' message, which will be displayed on the dining room terminals when waiters try to order that item. This gives the waiters faster feedback, enabling them to give better service to the customers. Other system features aid management in the planning and control of their restaurant business. The system provides up-to-the-minute information on the food items ordered and breaks out percentages showing sales of each item versus total sales. This helps management plan menus according to customers' tastes. The system also compares the weekly sales totals versus food costs, allowing planning for tighter cost controls.In addition, whenever an order is voided, the reasons for the void are keyed in. This may help later in management decisions, especially if the voids consistently related to food or service. Acceptance of the system by the users is exceptionally high since the waiters and waitresses were involved in the selection and design process. All potential users were asked to give their impressions and ideas about the various systems available before one was chosen. 1. Describe the decisions to be made in the area of strategic planning, managerial control and operational control? What information would you require to make such decisions? [10 Marks] 2. What would make the system a more complete MIS rather than just doing transaction processing? [ 5 Marks] 3. Explain the probable effects that making the system more formal would have on the customers and the management. [ 5 Marks]