Question: Rita was made to wait for a long time for her health check up by the hospital staff. Since she was delayed in spite of

Rita was made to wait for a long time for her health check up by the hospital staff. Since she was delayed in spite of having a prior appointment, the hospital manager offered her a free checkup to compensate for the inconvenience. This corrective action is an example of a

prohibition

service breakdown

service recovery

service delivery

Rita was made to wait for a long time for her

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