$-|$

Roundcube Webmail : Inbox

SHL$.$

S Verbal Reasoning $|$ Talen

Time remaining

Although the number of companies actively promoting customer feedback has escalated in recent years, the introduction of customer feedback schemes has led to a corresponding increase in complaints. However, data has demonstrated that only one in fifteen unhappy customers bothers to complain to the organisation concerned. This inertia typically reflects the belief that no one is interested in customers' concerns, regardless of how important their concerns are, and to a lesser extent uncertainty about the appropriate channels to use. The data also suggests that unhappy consumers are likely to discuss their dissatisfaction with other individuals. Companies are now addressing the issue of communication channels in order to obtain the views of a wide range of customers on how best to improve senvice

Organisations only find out about a small proportion of the complaints that customers have.

Remember to base your answers only on the information given in the passage. $$

True

False

Cannot Say

$21$ of $30$