Verbal Test: Please remember to base your answers ONLY on the information given in the passage.

Organisations only find out about a small proportion of the complaints that customers have Remember to base your answers only on the information given in the passage Although the number of companies actively promoting Customer feedback has escalated in recent years, the introduction of customer feedback scheme has led to componding increase in complants. However, data has demonstrated that only one in fifteen unhappy customers bothers to complain to the organisation concerned. This inertia typically reflects the belief that no one is interested in customers' concerns, regardless of how important the concems are, and to a lessent uncertainty about the appropriate channels to use. The data so suggests that unhappy consumers are likely to discuss their faction with other ind Companies we now addressing the issue of communication channel in order to the news of wide range of customers on how best to improve serce True Falso Cannot say Time remaining o Business is lost when customers share the negatiews with others Remember to be your newers only on the information given in the passage Although the number of companies actively promoting customer feedback has escalated in recent years, the introduction of customer feedback schemes has led to a coresponding increase in complaints. However, at has demonstrated that only one in ffon unhappy customers buthers to complain to the organisation concemed This inertia typically refects the belief that no one is interested in customers conces, regardless of how important that conces, and 10 lesser extent uncertainty about the appropriate channels to use. The data also suggests that unhappy consumers we likely to discuss their dissatisfaction with other individuals. Companies we now addrwguing the sue of communition channel in order to obtain the of a wide range of customers on how best to move True O False Cannot say 1430 O Type here to search Nowadays, almost all unhappy customers. complain Remember to base your answers only on the information prenn the passage Although the number of companies actively promoting Customer feedback has escalated in recent years, the introduction of customer feedback schemes has led to a corresponding increase in complaints. Howeet, data has demonstrated that only one fifteen unhappy customers bother to complain to the organisation concemed This Inertia typically reflects the belief that no one in interested in customers concerns, regardless of how important their concems are, and to a lesser extent uncertainty about the appropriate channels to use. The data o suggests that unhappy consumers are likely to discuss their dissatisfaction with other individuals Companies are now addressing the of communication channels in order to obtain the w of a wide range of customers on how best to improve conce True False Cannot Say 15 of 30 o e 2 5