Sam, a high school student looking for a summer job, was hired as a cook at a nearby restaurant. Sam had no experience working in kitchens, but the supervisor who hired her, explained that it wasn't necessary, because they would train her. On Sam's first day, she was paired with a Senior Line Cook by the name of Jen. Jen wasn't especially thrilled with the idea of having to train a new person on the busiest night of the week and expressed her concerns to the manager. "You're our most senior employee, so that makes you the most qualified person to do the training." A frustrated Jen didn't say much after that - and aside from giving Sam a nod of acknowledgement. Jen's only words to her were "watch me and stay out of my way." By the time the main dinner rush hit, the entire kitchen line was bustling with activity and Jen was doing her best to call orders, time out bills, and cook all at the same time. As more and more orders came in, the stress level in the kitchen had increased dramatically. It was at this point Jen turned to Sam and barked, "I need you to run to the fridge and get me more hamburger meat!" Afraid to ask any questions, Sam quickly turned to look for the fridge, and as instructed, "ran" through the kitchen line to get more meat. A cook, unaware that Sam was coming through, turned to put up a dish, and collided with Sam. The other cook never heard Sam coming.

Questions! 1. Identify and list all the things that went wrong on Sam's first day. 2. Who required training in this case? 3. When selecting an employee to do training, how much does seniority factor in on your decision, and why? 4. If an employee is good at their job, does that automatically make them a good trainer, and why? 5. As a group, come up with 5 top character traits you would look for in a qualified trainer. 6. What type of trainings methods might be best to train Jackie? 7. When organizing a new employee's training plan, what factors should you consider when scheduling the shifts?