Question: Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The

  1. Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 10% of the time (so that idle time should be subtracted from the total time when computing the average observed time). The allowance factor is 8%. What is the normal time per unit?

    0.30 minutes

    16.0 minutes

    17.4 minutes

    18.0 minutes

    22.5 minutes

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