Sandra was recently employed full time as a Home Support Worker until she was injured when trying to move a client in their bed. She sought medical attention from her physician who documented reduced neck range of motion with limitations to extension and lateral rotation. The physician also noted that Sandra has tenderness in C6-7 vertebrae and numbness in her left hand, particularly in the first and second digits. The physician referred Sandra to a physiotherapist. Sandra has been compliant with her rehabilitation and attending physiotherapy regularly. She is eager to return to work. You have recently received a report on file from the physiotherapist. It contains extensive medical terminology and is handwritten making it even more difficult to read: Objective Findings from Physiotherapy Report: C-spine flexion full xtensor 40% 5F 60% reg w ror 75 left rotation 60% myolong L u sensatin doccremed LUE. Full shoulder rom reflexes RUE myotomes C5-T1 decreased. Shoulder flix 95 atop 09 aclive. Full parrme adduction 30 weak but 0 pain. Left LE decemed S1 myotome, decreased scroaten spuelt L3. R LE Senaten beset bur wellness L2-5, ref lex es decreased L L4 S1 present bilateral but slower o L; UE preens belaterlf Burak or R, balance -, gait unsteady, R hip pain, using had tranaift. Presto THR. Wpse sirce jall 1/12. You need clear and accurate information from Sandras medical team to begin making plans for her return to work but you are unable to interpret all the details of the report from the physiotherapist.

• At what point would you decide to contact the physician and/or physiotherapist and how? Is there anything you would do to prepare? Outline the steps that you would take for an initial point of contact.
• Describe what information you could share with the physiotherapist and the physician to assist Sandra in her return to work planning.
• Discuss why it is important to maintain good communication with Sandras health care providers. Explain briefly some strategies you might use when communicating with them to develop a positive working relationship. Feel free to incorporate strategies you have used in the past that have worked well for you.

The subject is occupational health and safety.