Scenario $002$

John$$s Browne Auto is a car dealership in the City of Jumanji. Upon entering the establishment customers are often found wondering about the office to find someone who can assist them. The employees are often in the lunchroom watching television and other social media activities. There is also no way to determine which customer came to the establishment first. On Monday, November $13,2023,$ Marvis Jacks entered the establishment to purchase a car. After $20$ minutes of trying to get a sales representative$$s attention, Miss Jacks started behaving in a loud manner. Jessica an employee told Miss Jacks to calm down with her old self someone will be with her shortly. When Marvis asked for the method used for customer complaints, she was told no one should complain because there is no other way to get a car in the City of Jumanji. Mr$.$ John Brokenridge has purchased the company and is desirous of making significant changes to the customer service of the company. Answer the questions below to assist Mr$.$ Brokenridge with improving and monitoring customer service at the company:

Identify TWO $(2)$ issues relating to customer service delivery in Scenario $002$ above and provide a recommendation to improve customer service. You are required to justify why your strategy will resolve the issue.