Scenario 1: Alex has been at the service for 12 months. As the director, you have observed
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Scenario 1: |
Alex has been at the service for 12 months. As the director, you have observed that Lakey, the room leader, appears frustrated with Alex's performance. Their professional relationship has become strained. It appears Lakey is taking on all tasks in the room. You have already met with Lakey. You will now meet with Alex. You have already invited Alex to the meeting and have made her aware of the issue. |
include in your script Give feedback on Alex's performance.
- Consult with Alex about any constraints and barriers to her performance. Discuss conflict resolution strategies within organisation guidelines (You will need to ensure employee relations & conflict resolution by referring to the Brimfield'sCHCMGT003_AE_Pro_2of2_Appx_PolicyAndProcedure and develop 2 goals and 2 strategies for Alex to implement to enable Alex's performance to improve.
- Identify service policies or documents that will support Alex to promote cooperative work, maintain positive relationships and delegation of tasks.
- Identify how to continue to evaluate and monitor Alex's performance and how you will follow up on an ongoing regular basis.
- How to provide Alex with additional support, referral, or mediation?
Related Book For
Auditing a risk based approach to conducting a quality audit
ISBN: 978-1133939153
9th edition
Authors: Karla Johnstone, Audrey Gramling, Larry Rittenberg
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