Scenario #$1$: You have to write a final notice to a customer that their hydro $($electricity service$)$ will be turned off and their account closed, if they do not pay their overdue hydro bill in the next $10$ days.

What will the audience's MOST LIKELY $*2$ points reaction$($s$)$ be to the message in scenario #$1.$ Select the probable and most likely reaction$($s$).$

they won't read the message

they'll be upset

they'll be worried

they'll be happy about the message

they'll be shocked

Who is the audience? $*$

$1$ point

the general public

hydro customers

all of these options

the customer who has not paid the account and it is overdue

What would be the most appropriate or

$1$ point effective channel to use to deliver this message $($scenario#$1)?$

In person

Phone

Text

Letter