Scenario #$1$: You have to write a final notice to a customer that their hydro $($electricity service$)$ will be turned off and their account closed, if they do not pay their overdue hydro bill in the next $10$ days.

In scenario #$1,$ what does the audience need to know most? $*$

that they should make a payment

why it's important to pay bills on time

$1$ point

that their account is days

that their account is overdue