Question: Scenario As a first step in determining how to improve quality, you have gathered the data in the table below about defects in an eBook

Scenario As a first step in determining how to

Scenario As a first step in determining how to improve quality, you have gathered the data in the table below about defects in an eBook that was published. All of these came from feedback from indiduals who purchased the eBook. You are evaluating where the biggest potential for improvement exists. Type of Defect Number A background hiss at times during reading 39 There were a few times volume jumped 8 Authors examples were not clear 27 Reader did not have expressive voice 6 A few times reader's voice became too soft 1 The examples used were too simple 23 1 8 Use the data above to create a Pareto diagram that also has a cumulative percentage curve and a conclusion 2 2 Explain the value of a Pareto diagram for a team or company seeking to improve. For example, how does creating a Pareto diagram add value to the analysis of the data

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