Scenario - PASS System Background Since the COVID-19 restrictions impacted on the students and teaching staff,
Question:
Scenario -
PASS System
Background Since the COVID-19 restrictions impacted on the students and teaching staff, SAIBT has reviewed their online resources for new and existing students to enable the variations in teaching and learning. The provision of hybrid classes to enable students unable to attend face to face lectures means the cohort remains as integrated as possible regardless of the students' location. Additional resources discussed related to the provision of student directed assistance through Peer Assisted Study Sessions (PASS). This was available to students at SAIBT but was not readily available to students in the online environment. PASS enables students to call upon peers who have previously excelled in courses to be involved as mentors to current students. The PASS "tutors" consist of a mixture of current students and those who have already progressed to their degree studies at UniSA. In the past, students just turn up to PASS, but management at SAIBT would like to formalise the service to students, tracking the success of the support facilities UniSA have had a similar system in use for several years. Students can sign up to attend PASS face to face and online via Zoom, which is especially beneficial for external students who must cope with variations in time zones or are studying and working full time. Schedules for all PASS sessions run at UniSA are advertised through a dedicated webpage, with the details of UniSA STEM student PASS sessions - IT and engineering students - available via this website: https://i.unisa.edu.au/students/student-support-services/study-support/peer-assistedstudy-sessions-pass/stem/ They also have a Facebook page where weekly updates can be posted and communication is enabled between PASS tutors and students using, for some, a more familiar communication medium than the Moodle discussion boards. SAIBT have tasked IT students with determining the requirements for this system.
The Proposed System
The system will be accessible via any web enabled device and link through the Learning Management System (LMS) within SAIBT - Moodle. It is proposed that a tile will be created on the Student's SAIBT Portal page to enable access to the PASS program details. From here, the student can view details about the courses offering sessions, the timetable for the sessions and be able to book an appointment within a group session or even a one-on-one session with one of the PASS tutors. Each course which offers the PASS program will also have a link to book a session from their course web page. PASS tutors will also be able to access course websites for which they are providing the sessions so they can view all resources available to students. Only the student's ID, name and email address will be available to PASS tutors with personal information about the student and their studies being the student's responsibility to share with the session tutor(s).
PASS Schedule
At the beginning of each semester, course coordinators will use the number of students enrolled in their courses to determine how many PASS tutors may be needed for the semester. There may need to be multiple tutors for some courses. Timetabling of the sessions will be determined by the Academic Coordinator for the diploma. They will use the timetable set up for their diploma to determine appropriate times to schedule two PASS sessions per week based on the current timetable. One session will be timetabled for during the day and one in the evening to enable those who work or are in a different time zone to take advantage of the service. An additional time is set in reserve in case of increased need - around assignment time or exam time for example. Because of the fullness of the timetable each semester, this will usually be scheduled on an evening. It is possible that the PASS sessions offered could include hands-on study help, perhaps set up in conjunction with the Tertiary Skills Development.
Pass Tutors
As previously mentioned, PASS tutors are either current or past students who have excellent study skills and understanding of the specific course. Some tutors are able to take sessions for multiple courses across the diplomas. In fact, some past students who have graduated from UniSA have registered interest in providing further assistance of an evening now they have entered the workforce.
It is foreseen that tutors would be able to submit their interest either for each semester or even each year. In putting forward this expression of interest, they provide: their name, email address and at least one contact phone number - mobile and/or landline past or current SAIBT ID to enable a unique identifier for each PASS tutor current address if different to the address currently in the system current studying status o SAIBT, UniSA, other institution or not currently studying / working o Stage of study or year of graduation if no longer studying a selection of courses they can assist with identified from the courses scheduled for the semester / year accompanied by a number representing the level of preference their availability recorded on notes associated with the person. o days o times o face to face / Zoom / both Staff verify the details of these students and determine their suitability to assist with their elected courses. Some tutors may give more than one course a "1" level of preference. By law, students also need to have a police check and current "Working with children" certification as some students at SAIBT are minors. Once verified as a suitable tutor, the status associated with them is updated from "Expressed Interest" to "Awaiting Allocation".
PASS Scheduling
It is proposed that the scheduling of PASS sessions be completed at the same time as scheduling of courses / timetabling. Discipline leads for each of the diplomas are asked to match the courses offered in the PASS schedule to appropriate tutors. They are asked to include a comment to explain their selection. They then schedule the PASS sessions for their courses. It is preferred that one session occurs on the same day as the class(es) offered for the course so students can attend the sessions with theory fresh in their minds. Tutors are then contacted to ensure they are available to offer their assistance at these times. Once they accept, they are associated with the specific session(s) and their status is updated to "Allocated". On Monday of week two each semester, the PASS schedule is made available to students with the sessions starting at the beginning of week three. By this time, many students will have identified areas where they are struggling.
PASS Scheduling
It is proposed that the scheduling of PASS sessions be completed at the same time as scheduling of courses / timetabling. Discipline leads for each of the diplomas are asked to match the courses offered in the PASS schedule to appropriate tutors. They are asked to include a comment to explain their selection. They then schedule the PASS sessions for their courses. It is preferred that one session occurs on the same day as the class(es) offered for the course so students can attend the sessions with theory fresh in their minds. Tutors are then contacted to ensure they are available to offer their assistance at these times. Once they accept, they are associated with the specific session(s) and their status is updated to "Allocated". On Monday of week two each semester, the PASS schedule is made available to students with the sessions starting at the beginning of week three. By this time, many students will have identified areas where they are struggling.
PASS Bookings
Bookings can be made or cancelled up to one hour before a PASS session. Students can select to book sessions for one or more courses and for multiple weeks at one time.
PASS Registration
When they first book, their Student ID is used to link their PASS bookings to their student record. This is to avoid duplication of student details. However, additional information identified as necessary for storage on the PASS system specific to the student includes: their preferred name an optional alternative contact method, for example WhatsApp or Facebook user details authorisation / request to communicate with the course coordinator or learning support about their progress Once these details are entered, the student then selects the courses with which they need assistance. For each course, they enter a short description of the difficulties they are facing. Within this description, the student may identify how many times they have studied the course.
Booking PASS Sessions
To create a booking, the student selects the course they want from the list of available courses in which the student is enrolled. The system will then display the schedule of PASS sessions for this course. The student then selects the date / time combination of the session they want to attend. To make this more efficient, students have identified that it may be useful to book a block of sessions for the same course to ensure they have continued support. The system will show them a calendar showing the selected dates and ask the student to confirm their choices or change their selections. Once the student confirms their choices, the system asks if they want to book sessions for any other courses. The student can repeat the process for other courses they are having trouble with. When they select "Done" the system shows the compiled calendar and asks if they want to add the appointments to their Navitas calendar. If the student selects "yes", the system downloads an "ics" file which, when the student opens, updates their calendar in Outlook for their Navitas account. They can also select to save the information or have the list of sessions emailed to them as a reminder. Lecturers and course coordinators, reflecting on progressive student performance, may request a student to enlist in a PASS, however they cannot insist they do so. A "referral" system may be set up to enable communication between the course coordinator or learning advisor to the PASS tutors for a specific group of courses to provide assistance to students who have been struggling with the transition to tertiary studies.
PASS Attendance
PASS tutors will record who attends each session, cross referencing student bookings and adding additional details of "drop ins" when they occur. Students may attend a session without a booking, but the tutor will ensure those who have booked are attended to before moving on to the drop-in students. If the session time expires before these students have had answers to their questions, they will be encouraged to email the questions to the tutor and to book a subsequent time for the next PASS.
PASS System Access
PASS tutors need to have access to the course websites to be able to see readings, assessment requirements and weekly task details to ensure they are providing the correct help to students. With permission from the student, they may commence communication to the course coordinator related to the individual's progress or the need for additional detail in areas where many students are reporting the same issues with understanding a concept. There are questions about how this communication may be facilitated - by email, through teaching staff accessing tutor comments in the PASS system, message generation via chat or discussion board specific to the staff within the PASS system have been some suggestions thus far. Management and course coordinators want to view several reports from, and related to, the PASS system. Reports would include: the use of the system variations to grades related to students attending PASS, especially if they are repeating a course compilation of PASS tutor comments based on individual student performance
attendance at sessions for each course
Tasks 1. Problem State
Write a problem statement to represent the scenario using information . Remember, this is a new system to SAIBT, even though it will be created based on the existing UniSA system.
Task 2.Identify stakeholders
a. Given the information in the above scenario, identify the project and system stakeholders. For each project stakeholder, you must categorise their involvement in the project, eg keep informed, and / or identify their system stakeholder category - first degree, second degree or third degree.
b. For each stakeholder, write two to three sentences describing the stakeholder's involvement in the project both as a project and system stakeholder as relevant. Example: Stakeholder x is a first/second/third degree system stakeholder because ..... They are also a project stakeholder ...
Note: not all stakeholders are listed in the scenario.Not all stakeholders will be project stakeholders and not all stakeholders will be system stakeholders.
Question
Read the above scenario and give answer to these three tasks
Task3 . Questionnaire
Information gathering can be complex when trying to discover requirements when there are hundreds of users dispersed throughout a city, country or even over the world. To enable this and determine information we can used to create interview questions, we can use questionnaires. All questionnaires need to be carefully constructed to ensure the required information, specific to different types of users, can be gathered so supplement other information gathering techniques.
a. Design two questionnaires: i. For distribution to UniSA students who have been users of the UniSA PASS system.
ii. For distribution to the existing UniSA PASS tutors to determine regularly to identify potential useful functional requirements for the system and enhancements to the existing PASS system at UniSA.
must include 5 closed ended questions 5 opinion questions, using a rating system
one open ended question.
Task 4.Requirements Identification
a. Identify a minimum of six (6) functional requirements of the scenario. Consider carefully all interactions between the user and the system.
FR1. The system shall [...] You do not need to categorise the requirements by subsystem.
b. Identify a minimum of eight (8) non-functional requirements, categorised under URPS+ headings. NFR1. The system shall [...] Do not restart the numbers for each of the categories.
c. Prioritise all requirements, functional and non-functional using the MoSCoW Prioritisation Technique. Each requirement must have a statement explaining why used the selected classification.
Auditing and Assurance services an integrated approach
ISBN: 978-0132575959
14th Edition
Authors: Alvin a. arens, Randal j. elder, Mark s. Beasley