Search this course CENGAGE | MINDTAP Chapter 02 Homework: Measuring Performance in Operations and Value Chains Hint(s) Check My Work 2. 3. 4. A-Z 5 5 o 7. Each day, a Fedex competitor processes approximately 50,000 shipments. Suppose that they use the same Service Quality Index as Fedex and identified the following numbers of errors during a 5-day week (see the Fedex: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance Description Weight Number of Errors Complaints reopened 105 Damaged packages 10 19 International 1 105 Invoice adjustments 1 288 Late pickup stops 3 215 Lost packages 10 1 Missed proof of delivery 1 25 Right date late 1 750 Traces 3 Wrong day late 5 10 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not found intermediate calculations. Round your answer to the decimal places Service Quality Indicator (501) 119 Hint Checks Work o 113 AM A/ O i E 47F Motly cloudy. A