Question: Second-order change affects the people and process components. Its internal and external agents can be affected.For example, self-service kiosks in hotels. The customer now acts

Second-order change affects the people and process components. Its internal and external agents can be affected.For example, self-service kiosks in hotels. The customer now acts as a clerk and the clerk now acts as tech support.

What are some types of second-order changes in the manufacturing industry?

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