SECTION A [25 MARKS] Read the following extract and then answer the question below. Keletso is a new student at BOU. She is shy and nervous. She comes into a classroom, taking fairly small steps and keeping her body closed in. She walks slowly looking all around but not making any eye contact with anyone. She moves towards the lecturer and hands him her class timetable, saying very quietly, Is this Business Communication class? Here is my class timetable. I am new.

The lecturer just remains silent and does not direct Keletso to take a seat. Where do I sit?. She proceeds to takes a sit but continues to look down ignoring other students in class. The Situation continues. After a few months Keletso seems to have found her feet as she seems to know her way around, but she continues with her introvert behavior. In class she always makes sure she sits a chair or two away from the next student. She is very quiet in class and hardly ever makes a single comment or even ask a question. Keletso was given a task to make a presentation. For the entire time she could not maintain eye contact with the class. She focused to one end of the class only. Throughout her presentation her voice was somewhat tense and shaky. With reference to the above scenario, analyse Keletsos behaviour under the following nonverbal cues. Draw examples from the passage. (25 marks) i. Eye contact ii. Kinesics iii. Silence iv. Paralanguage v. Prox emics