SECTION A: ANSWER ALL QUESTIONS IN THIS SECTION (20 MARKS) QUESTION 1 The current coronavirus (COVID-19) global health pandemic struck in December 2019, forcing the need for digitization of business activities and remote operations, which was considered a nice to have" to immediately become a "critical to have" to survive in the ever increasingly uncertain business environment. The extreme environmental shocks caused by the COVID-19 pandemic and other global crises, has precipitated in business failures. Therefore, the survival of businesses will be largely influenced by comprehensive environmental assessment, putting in place effective management activities and managing the change. As a consultant to a group of Small and Medium Scale Enterprises (SMEs); you are required to assist them with; a) Analyzing two (2) internal and two (2) external environmental factors that can have influence on the activities of SMEs in adjusting to the pandemic. (10marks) b) The use Kotter's eight (8) stages in planned change to manage the changes for SMEs. (10marks) Giude for answering Question 1 0 I Mark Nattempt Introduction 4 Marks Seating two internal external factors without linkape to SMEs and the current crisis 2 Marks 6 Marks Marks Mark Stating two internal and external factors with poor Seating two internal and external factors with Conclusion linkage SMEs and the current crisis od linkage to SMEs and the current crisis 4 Marks X & Marks 1 Mark Stating the eight 8 steps with limited explanation Suting the eight steps with good Conclusion explanations connected to SME 0 1 Mark 1b Ne atempt Introduction Starting the sight (8) steps without explanation