SECTION A: ANSWER ALL QUESTIONS IN THIS SECTION (20 MARKS) QUESTION 1 The current coronavirus (COVID-19) global health pandemic struck in December 2019, forcing the need for digitization of business activities and remote operations, which was considered a nice to have to immediately become a "critical to have" to survive in the ever increasingly uncertain business environment. The extreme environmental shocks caused by the COVID-19 pandemic and other global crises, has precipitated in business failures. Therefore, the survival of businesses will be largely influenced by comprehensive environmental assessment, putting in place effective management activities and managing the change. As a consultant to a group of Small and Medium Scale Enterprises (SMEs); you are required to assist them with; a) Analyzing two (2) internal and two (2) external environmental factors that can have influence on the activities of SMEs in adjusting to the pandemic. (10marks) b) The use Kotter's eight (8) stages in planned change to manage the changes for SMEs. (10marks) Giude for answering Question 1 O 0 1 Mark 4 Marks 6 Marks 8 Marks 1 Mark la No attempt troduction Conclusion Stating two internal and external factors without linkage to SMEs and the current crisis 2 Marks Stating two internal and external factors with poor linkage to SMEs and the current crisis 4 Marks Stating two internal and external factors with good linkage to SMEs and the current crisis 8 Marks 0 1 Mark 1 Mark lb No attempt Introduction Stating the eight (8) steps without explanation Stating the eight (8) steps with limited explanation Conclusion Stating the eight (8) steps with good explanations connected to SMEs QUESTION 3 The Management of XYZ Company Limited uses value chain analysis, supply chain management, inventory management, quality control, queuing theory, linear programming and network models approaches in management of the company. The company relies on scientific applications of mathematical techniques to manage problems. a) Briefly explain the types of management theories applicable in XYZ company Limited. (5marks) b) Identify and explain the type of school of management approach being used in the company. (5marks) c) Discuss in four (5) ways, how contingency School of Management is different from the type of school of management identified in (ii) above. (10 marks) Giude for answering Question 3 Q 0 1 Mark 2 Marks 3 Marks 4 Marks 5 Marks No attempt Only one theory Two theories three An well explained four management theories An well explained four management theories A well explained management theories 0 2 Mark 5 Marks 3b No attempt 0 An attempt 2 Mark Mention only I coorect 3 Marks A good attempt 4 Marks Mention only 2 cooreet A well explained and relevant management school 10 Mark 6 Marks Mention three (3) coorect 8 Marks Stating four (4) correct 3b No attempt Mention all five (5) corect