Section A: Answer ALL the questions in this section. Each question carries 15 marks. Terence is the newly recruited Human Resources Manager of Supreme Immigration and Education Consultancy Company, which provides related consultancy services to clients and hires more than 10 consultants. Absenteeism has been unusually high for the past few months and morale is low. Even worse, his company has been gradually losing customers, but no one knows the actual reason. As a new Human Resources Manager, Terence is determined to change the situation and make the organization's human resources a competitive advantage and a source of pride for the firm. He realizes that it is important for him to reassess the current human resources management practices, including recruitment and selection, training and development, compensation management, and performance assessment. There are generally two different types of training needs: hard skills and soft skills. Discuss and provide examples of the differences between hard-skills training and soft-skills training. (10 marks) Given the mentioned situations, explain which type of training is more important for the education advisers of Supreme Immigration and Education Consultancy Company