SECTION A: CASE STUDY QUESTIONS (100 MARKS) ANSWER ALL QUESTIONS You are just promoted as a Human Resource Development (HRD) Director in ABC Berhad. The CEO has called for a meeting to discuss and plan new HRD intervention activities. Currently, ABC berhad faces some problems that he feels like are the main contributor in increasing turnover rate and decreasing productivity in ABC berhad. First, employee problems; Jeff, a department manager, is what some people call "from the old school" of management. He is bad-tempered, bossy, and often shows an "it is my way or the highway" attitude. Jeff is about five years from retirement. Jeff has a high turnover rate in his department. There have been several complaints on company surveys about him from outside and his department. People have commented that Jeff is "rude" during meetings and does not let others contribute. He talks about his staff "critically" or "negatively" to other managers. Nevertheless, Jeff also is a brilliantly talented person who adds a huge amount of needed knowledge and experience to ABC berhad. He is highly dedicated to ABC berhad and lets people know this by his arrival each day at 6:30 a.m. and his departure at 6:00 p.m. He has been with ABC berhad for 32 years, and he reports directly to the CEO. Jeff has gone to the Human Resource (HR) department and complained that his supervisors hire people who do not fit to ABC berhad. They do not listen and have a poor work ethic. Jeff feels that the HR department should do a better job of screening people. Second, substance abuses are increasing among the employees. ABC berhad currently has two voluntary programs: employee assistance and employee wellness. In 1997, the company also began mandatory drug testing for all applicants who are offered employment, and in 1998, they introduced a new program called Workplace Initiative in Substance Education (WISE). It emphasizes "risky" drinking. Employees completed a health risk appraisal, which included questions concerning alcohol use and heart disease, stress, depression, diabetes, and cancer risk. Previous year result shows that nearly 25% employee is either the moderate or high-risk categories. The CEO asks you to look for new intervention programs to reduce and prevent substance abuse among employees. Finally, the CEO instructs you to develop an HRD framework by doing a need analysis before suggesting any intervention strategies. The need analysis must support the mission, vision, and goal of the organization. Furthermore, he emphasizes that the intervention activities should offer a long-term career path to the employees by developing a robust long-term succession plan to develop future leadership. Besides, the training and development activities need to be tailored and personalized by offering various channels. Hence, the employees can focus on 'being at their best and growing within the company. The results of the training and development activities will increase morale, quality of work, higher productivity, and in the long-term, increased employee retention and profitability as well as helping the business reach its goals. CONFIDENTIAL/2 FBA/PHS2353/APRIL21 The following are the vision, mission and goal of ABC Berhad. Vision: We believe that we are on the face of the earth to make great products and that's not changing. Mission: to bringing the best user experience to its customers through its innovative hardware, software, and services. Goal: To obtain products and services within tight timeframes, at a cost that represents the best possible value to our customers and shareholders. a. Explain an organization's need for HRD in ABC berhad, your answer must be based on vision, mission, and goal of ABC berhad as stated above. (6 marks) b. Based on the above case, identify TWO (2) job descriptions and TWO (2) job specifications of department managers in ABC berhad. (12 marks) c. Based on question b, identify and explain TWO (2) of the department manager's needs in ABC berhad. (8 marks) d. Based on the question a, b and c prioritize and describe an HRD activity that can support mission, vision, and goal of ABC Berhad. Explain the methodology that you used. (8 marks) e. Base on question d, design TWO (2) objectives of HRD activity for a department manager in ABC Berhad, includes three qualities (performance, condition, and criteria). (6 marks) Since Jeff is highly dedicated to ABC Berhad and let people know this by his early arrival each day at 6:30 a.m. and his departure at 6:00 p.m., do you think On the Job Training (OJT) is suitable for him? Support your answer. (6 marks) f. g. Jeff is bad-tempered, bossy, and often shows an "it is my way or the highway" attitude. Based on this statement, do you think coaching is necessary for Jeff? Explain answer. (6 marks) CONFIDENTIAL/3 FBA/PHS2353/APRIL21 h. Do you think the problems exist in the ABC berhad due to the skill gap? Explain your answer by giving a way of reducing the gaps. (6 marks) i. If you were involved in setting up project WISE, suggest and elaborate methods to increase the awareness of the dangers of risky drinking in ABC Berhad. (8 marks) j. In order for you to help employees in ABC berhad, find ways to deal with work related stressors, suggest any TWO (2) stress management interventions that suit employees in ABC Berhad. Support your answer. (8 marks) k. Nearly 25% of employees in ABC Berhad are either in the moderate or high health risk categories such as heart disease, stress, depression, diabetes, and cancer risk. Based on this statement, do you think a Wellness and Health Promotion program is needed in ABC berhad? Explain your answer. (8 marks) 1. Jeff has a high turnover rate in his department as well as several complaints about him from inside and outside of his department. Identify a suitable interpersonal program that would be appropriate for Jeff. (6 marks) m. The productivity of ABC Berhad is decreasing. Identify and explain THREE (3) technical and knowledge programs that would be able to overcome this problem. (12 marks)