SECTION A- MULTIPLE CHOICE QUESTIONS [10 marks] Answer ALL questions. Each question carries ONE (1) mark Choose the best alternative that answers the question

1. A __________________ exercises responsible care over an entity that is entrusted to him or her. A. Leader B. Steward C. Coach. D. Manager

2. Beliefs, values, and assumption of founders are the sources of ___________________. A. Morality B. Politics C. Religion D. Culture

3. A _________________ gives the occupant potential control over some invisible assets Such information, right of access and right to organize. A. Position Power B. Expert Power C. Managerial Power D. Leadership

4. _____________________ are examples of Internal Forces for change. A. Inflation, Recession B. Social and Political Pressures C. Technology, Environment D. Human Resource Problems, Management

5. Organisational culture manifests itself in various forms such as _________________. A. Objects (shared things); talk (shared sayings); behaviour (shared doings); emotions (shared feelings). B. Profits, Customers, Stakeholders C. Management and Politics D. Mission, Vision and Values

6. Change can move from one area to as shown below ______________. A. Radically Innovative and Adaptive, B. Innovative, Adaptive, Radically Innovative C. Adaptive, Innovative, Radically Innovative D. Innovative, Radically Innovative, Adaptive

7. _____________________ is one of the strategies for overcoming change. A. Learning experiences of group members. B. Education and Communication. C. Lack of vision. D. Beliefs and values.

8. _______________ is something that a person has over another person to an extent that he/she can control him/her? A. Salary B. Management C. Power. D. Promotion

9. Reasons why change strategies often fail include the following apart from ____________. A. Low sense of urgency for change. B. Guiding coalition responsible for the change. C. Lack of vision to guide the process. D. Lack of communication of the vision.

10. What is motivation? A. Ability to do work B. Behaviours C. Job satisfaction D. Forces that energize, direct and sustain a persons efforts.

SECTION B- TRUE OR FALSE [15 MARKS] Answer ALL questions. Each question carries ONE (1) mark State whether each of the following statements is TRUE or FALSE 1. Managers often do not have resource power to give subordinates wage increases and promotions. 2. Peoples beliefs about their work influences motivation. 3. Leadership is an interpersonal process through which a leader directs the activities of individuals or groups towards the purposeful pursuance of given objectives within a particular situation by means of communication. 4. Once a need is satisfied, it is no longer a powerful motivator. 5. The leader exists only to serve his followers; they grant him their allegiance in response to punishments. 6. Ineffective organizational leaders have learnt how to identify informal leaders particularly when they want to use them in bringing about corporate change. 7. Magnetism is the invisible but felt pull of a stronger force and is the application of personal power. 8. Mentoring is a developmental process not designed to help and guide less experienced employees by someone with more experience. 9. Persuasion relies supposedly on logic, the power of argument and the evidence of the facts. 10. Traditional organisations are hierarchical in structure, and power is seen in vertical terms, descending through the organisation by a process of delegation.