SECTION A MULTIPLE CHOICE QUESTIONS [10 marks] Answer ALL questions. Each question carries ONE (1) mark. Choose the best alternative answer 1. Physical workplace harzards do not include ____________. a) Noise, b) heat/cold stress, c) Music d) Poor work practices. 2. Industrial (labour) relations is not concerned with _______________. a) Anticipating change in the employee-employer relationship b) Addressing and diffusing workplace issues that may interfere with organizations business objectives. c) Promoting brotherhood amongst employees d) Promotion of labour peace 3. Collective bargaining is the process whereby employees organize collectively and bargain with employers regarding the ________________. a) Workplace agreement b) Bonuses at the end of a financial circle c) Choice of management d) Improvement of CEO employee relationship 4. Scope of collective bargaining does not include ________________ a. Wages and salary fixation b. Increments and bonus payment c. Terms and conditions of work d. Cooperation with other trade unions 5. Which of the following is not a way of resolving Industrial Disputes? a) Conciliation b) Arbitration c) Mediation d) Traditional kgotla 6. Which of the following is an external influence of HRM. a) Physical element b) Chemical element c) Intelligence element d) Biological element 7. Which one of the following is not about changing trends in HRM? a. Globalization and business competition b. Technological changes c. Climate change d. Workforce diversity 8. Challenges in HRM in Modern times include the following ___________. a. Rapid changes- Workforce diversity, changing demographics of workforce b. Globalization, skill over surplus and the rise of the service sector. c. Downsizing, Organizational culture, fighting for positions in an organisation d. Technological advances, Restructuring corporate isolation 9. Which one of the following does not reflect the Code of conduct for HR professionals? a. Maintain the highest standards of professionalism and personal conduct. b. Encourage employees make fair and equitable treatment of all employees as primary concern. c. Maintain loyalty to employers and pursue organizational objectives in ways consistent with public interest. d. Not uphold all laws and regulations relating to employer activities. 10. Rights of Employees at the workplace does not include the right to ____________. a. Know - information b. Participate involvement c. Refuse decline when given work that is not in line with their duties d. Take time off as when you employees feel like: