SECTION A: MULTIPLE CHOICE QUESTIONS

$[60$ Marks$]$

This section contains FORTY $(40)$ questions. Answer ALL questions. Each question carries $1\mathrm{.}5$ mark.

How to assist the manager see that the potential employee is a good fit for the specific needs of a situation?

A$.$ Indicate the specific job you want in the application letter.

B$.$ Use an objective section on the resume.

C$.$ Use action terms.

D$.$ Customize your resume to the specific job opening.

Which of the following is one of the essential goals of communication?

A$.$ Successful negotiations.

B$.$ Use an objective section on the resume.

C$.$ Use action terms.

D$.$ Customize your resume to the specific job opening.

Which of the following is one of the disadvantages of teams?

A$.$ Protected information and knowledge.

B$.$ Diversity of views.

C$.$ Hidden agendas.

D$.$ Decreased acceptance of a solution.

Which of the following is the process of exchanging messages between people who have different cultural backgrounds?

A$.$ Ethnocentrism.

B$.$ Intercultural communication.

C$.$ Xenophobia.

D$.$ Cultural competency.

Intercultural communication can challenge supervisors in all of the following ways EXCEPT

A$.$ connecting on an interpersonal level with diverse employees.

B$.$ providing motivation to diverse employees.

C$.$ getting a limited range of views and ideas from diverse employees.

D$.$ fostering cooperation and harmony among diverse employees.