SECTION B: TRUE/FALSE QUESTIONS [10 MARKS]

Answer ALL questions in this Section State whether each of the following statements is True or False

1. Managers innovate and leaders administer; managers inspire and leaders control; leaders accept the status quo, while managers change it.

2. Self-managed teams are responsible for setting their own performance goals and quality standards.

3. Empowerment means that the role of managers will have to be transformed at all levels within the company, with more time being spent on initiating problem-solving among team members and absorbing internal and external information to ensure the best possible decision-making.

4. Centralized decision making is an aspect of aspects of mechanical system.

5. According to Shiba, Graham and Walden (1993), communicating benchmark findings, gaining acceptance, and establishing functional goals, is associated with the analysis phase of benchmarking process.

6. Workplace learning refers to is the sustained and high leverage development of people in line with organisational outcomes.

7. Vision Analysis Re-design Implement Reflect is the sequence of Firths model for managing change.

8. Leadership is the process of planning, organising, leading, and controlling the resources of the organisation.

9. Innovation as a competency that will be required of future HR professionals to be successful.

10. The school of thought on management change that deals with organisations in their entirety when implementing change programme is known as the individual perspective

SECTION A: MULTIPLE CHOICE QUESTIONS [10 MARKS Answer ALL questions in this Section Answer each of the following by choosing one alternative that best matches answers the question. 1. According to French and Bell (1983) the desired outcomes of organisational development effort is A. Increased organisation effectiveness and health B. System improvement continued self-analysis and reflection C. Improve on organisation's problem solving and renewal process D. Better ability to adapt to new technologies, markets, and challenges 2. The sequence of the major phases of the organisation development process is A. Diagnosis, action, process maintenance B. Process maintenance diagnosis, action C. Action, process maintenance, diagnosis D. Diagnosis, process maintenance, action 3. is a process of comparing and measuring an organisation's operations or processes against those of the best-in practices in the industry, A. Total quality management B. SWOT analysis C. Benchmarking D. Empowerment 4. The following are examples of external causes of organisational change except A. A new government regulation B. Hiring of maverick C. The actions of competitor D. Anew technology in the market