SECTION A: MULTIPLE CHOICE QUESTIONS. Answer ALL the questions. Each question carxies one (1) mark. Choose the best alternative answer. 1. is a lump sum payment made by the employer as a mark of recognition of the service rendered by the employee when he or she retires or leaves service A. Provident fund B. Insurance C. Gratuity D. Bonus 2. is that part of management which is concerned with the manpower of the enterprise, whether machine operator, skilled worker, or manager. A. Development B. Employee Relation C. Employee Welfare D. Industrial Relations 3. are conflicts, disorder or unrest arising between workers and employers on any ground. A. Strike B. Industrial Disputes C. Lock - out D. Grievances