SECTION A: True/False questions.

Answer ALL the questions. Each question carries one (1) mark. Choose the best alternative answer.

1. Industrial relations System play a crucial role in establishing and maintaining industrial democracy.

2. Several factors-social, economic, legal, cultural and political-have influenced industrial relations in Botswana.

3. In the pre-independence days, workers were 'hired and fired', as the principle of demand and supply governed industrial relations.

4. Healthy industrial relations does not assume paramount importance in the modern welfare state.

5. Total Quality Management (TQM) is not an approach to improving the effectiveness and flexibility of business.