Section A: Read the extract and answer ALL questions in this section. $[40$ MARKS$]$

Business Intelligence $($BI$)$ tools play a crucial role in e$-$commerce. Every day businesses creates an overwhelming

amount of data. In order to make smarter decisions, identify problems, and be profitable, you need methods and tools to

turn your data into actionable insights. Business intelligence $($BI$)$ and its subsets$$business analytics and data analytics

$$are all data management solutions used to understand historical and contemporary data and create insights. The act of

turning data into meaningful information that you can use to make informed decisions is referred to as business

intelligence, or BI$,$ in the e$-$commerce industry. Using business intelligence may improve your understanding and make

decisions supported by data rather than conjecture. A pharmaceutical company is looking at how BI tools can transform

their business when implemented on their e$-$commerce site.

Source: https:$//$pimberly$.$com$/$blog$/$what$-$is$-$business$-$intelligence$-$forecommerce$/$#:~:

text$=$The$\%20$act$\%20$of$\%20$turning$\%20$data,by$\%20$data$\%20$rather$\%20$than$\%20$conjecture.

Question $1[20$ Marks$]$

With a focus on the use of BI in e$-$commerce, report on the differences between business intelligence and data analytics

$($at least four differences should be explained$).$

Question $2[20$ Marks$]$

$$Business Intelligence $($BI$)$ tools play a crucial role in e$-$commerce$.$ Analyse and report on the positive impact of using BI

in e$-$commerce.

Section B: Answer ANY THREE $(3)$ questions in this section. $[60$ MARKS$]$

Question $3[20$ Marks$]$

An enterprise resource planning $($ERP$)$ system automates and integrates core business processes such as taking

customer orders, scheduling operations, and keeping inventory records and financial data. Evaluate how an enterprise

system will help businesses achieve operational excellence, related advantages of an ERP and further explain the

purpose of an enterprise operating system $($EOS$).$

Question $4[20$ Marks$]$

An Operating system $($OS$)$ is a software that acts as an interface between the end user and computer hardware. Every

computer must have at least one OS to run other programs. Discuss any FIVE $(5)$ characteristics or features of an OS$.$

Question $5[20$ Marks$]$

Once a new information system is developed $($or purchased$),$ the organization must determine the best method for

implementing it$.$ Critically evaluate the types of implementation methods an organization can consider when

implementing a new or purchased information system.

Question $6[20$ Marks$]$

Firewall is a network security device that observes and filters incoming and outgoing network traffic, adhering to the

security policies defined by an organization. Essentially, it acts as a protective wall between a private internal network

and the public Internet. Report on the steps you would follow to configure a firewall for network security.

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