SECTION A

STRUCTURED QUESTIONS (40 MARKS)

Answer all the given questions.

QUESTION ONE (1)

a) Define communication. (2 marks)

b) Briefly explain FIVE (5) elements of the communication process. (5 marks)

c) List THREE (3) methods to Improve the efficiency of works specialization (3 marks)

QUESTION TWO (2)

a) Define management and explain FOUR (4) basic level of management (10 marks)

b) List FIVE (5) Fayols principles of management (5 marks)

QUESTION THREE (3)

a) Define decision making process (2 marks)

b) List FIVE (5) ways on eliminate bias in decision making (5 marks)

QUESTION FOUR (4)

a) Explain THREE (3) management skill needed by a manager (3 marks)

b) List FIVE (5) advantages of using advanced technology for businesses (5 marks)

SECTION B

QUESTION 1

Employees may be motivated on the job by many things, such as a sense of achievement, recognition, enjoyment of the job, promotion opportunities, responsibility, and the chance for personal growth. Employee motivation and performance are tied directly to the style of management that is applied and to principles of positive or negative reinforcement

1. Based on the above statement, you are required to answer below questions.

a) Construct Maslow hierarchy of needs model and explain each FIVE (5) of the needs (10 marks)

b) In your opinion, explain FIVE (5) on how motivation is importance to each employee (10 marks)