SECTION B [60 Marks] Answer ANY THREE (3) questions in this section. . QUESTION 3 [20 Marks] A balanced scorecard (BSC) is defined as a management system that provides feedback on both internal business processes and external outcomes to continuously improve strategic performance and results. Assume you are employed at Toyota as a product analyst. Toyota wants to introduce a new SUV into the market. You decide to develop a Balanced Scorecard to evaluate if this new product-line would make sense to Toyota. Provide a detailed explanation on how the new SUV would conform to Toyotas overall strategic plan. The four perspectives of a balanced scorecard must be explained in line with the scenario.

QUESTION 4 [20 Marks] There is a growing interdependence between a firms ability to use information technology and its ability to implement corporate strategies and achieve corporate goals. Discuss the strategic objectives you, as a senior manager, would consider when investing in information and knowledge management to achieve your organisations strategic goals.