Section B $-$ Case Study

A multinational technology corporation, TechCorp, recognized the need to adapt to the rapidly

evolving tech industry. After years of traditional operations. TechCorp's initiative aimed to shift

the company culture towards innovation and agility. This involved adopting new technologies,

encouraging open communication, and empowering teams to take calculated risks. The

leadership team introduced comprehensive training programs, established innovation labs, and

promoted a fail$-$fast mentality to accelerate product development. Parallel to these efforts,

TechCorp implemented other changes by restructuring its organizational hierarchy to streamline

decision$-$making processes. This included the consolidation of departments, the elimination of

redundant positions, and the introduction of a flatter management structure. The goal was to

improve efficiency, enhance collaboration across teams, and better align resources with the

company's strategic objectives. TechCorp witnessed significant improvements. Product

development cycles were reduced by $30\%,$ employee satisfaction scores rose by $25\%,$ and the

company successfully launched several innovative products, gaining a competitive edge in the

market. This change led to a more responsive organization that could quickly adapt to market

changes and customer needs. However, these changes were not without challenges. The change

required a mindset shift that some long$-$standing employees struggled with, leading to resistance.

TechCorp learned that clear communication and stakeholder involvement were critical to

managing resistance and ensuring the success of change. Additionally, providing ongoing support

and training helped employees adapt to the new culture and organizational structure.

Q$1.$ Discuss briefly the three types of changes. Based on the case, which type of change did the

company implement? Explain your reasoning. $(5$ marks$)$