Section B generate excessive heat, resulting in Answer ALL 4 questions in the answer book. Question 1 (Total 15 marks) 1. There was a quality incident for the Samsung Galaxy Note 7 intelligent mobile phone in late 2016. Accordingly, Samsung suspended sales of the Galaxy Note 7 and announced a product recall after it was found that a manufacturing defect in the phones' batteries had caused some of them fires and explosions. a) Please comment on the losses and state which category(ies) of quality cost it has incurred (3 marks) b) If you were the product development manager, what should you have done earlier and where would you put in the investment in quality to have reduced such huge loss to the company. (2 marks) 2. You are the operations manager of the Maxim Caterers Limited which operates a food factory in the Taipo Industrial Estate. You have recently attended a lecture by a Japanese expert, he emphasized that in order to execute the Lean Manufacturing, a Just-in-time (JIT) operation system must be executed. Briefly explain: a) What is Lean Manufacturing? (1 mark) b) How to reduce the setup time? (2 marks) c) How to reduce the inventory? (2 marks) 3. In the following figure, a Boeing 787 airplane have many components and parts coming from suppliers all around the World Explain how you would build the supply base and describe some vital techniques there (5 marks) FIXED ENGINE CENTER FORWARD FUSELAGE TRAILING EDGE NACELLES FUSELAGE Nagoya, Japan Nagoya, Japan Chula Vista, CA Grottaglie, Italy WING TIPS WING Korea Nagoya, Japan FORWARD FUSELAGE Wichita, Kansas MOVABLE TRAILING EDGE Australia PASSENGER ENTRY DOORS CARGO/ TAIL FIN Fredrickson, France ACCESS DOORS Washington Sweden WING/BODY FAIRING LANDING GEAR DOORS Winnipeg. Canada MAIN LANDING GEAR HORIZONTAL WHEEL WELL STABILIZER Nagoya, Japan Foggia, Italy ENGINES GE-Evendale, Ohio CENTER WING BOX Rolls-Royce-Derby, UK Nagoya, Japan FIXED AND MOVABLE AFT FUSELAGE LANDING GEAR LEADING EDGE Charleston, S.C. Gloucester, UK Tulsa, Oklahoma 47 11