Section B: Read the scenario below and answer the questions

A Kabul-based firms which is dealing in retail sectors uses Facebook and other Social Networking Sites (SNSs) for their services and products promotions and marketing in the last 5 years. Firm wants to conduct a research to understand, what social media promotion, segmentation and customer relations techniques, Strategies and approaches are used by the firms? Meanwhile, through conducting the study researcher want to understand the gap and also want to make future plan. Based on above situation answer the following questions.

Q5. Write a problem statement for the above case and develop 3 research question based on it.

Q6. Develop three research objectives and two research hypothesis which is based on above research problem Section C: Analytical Based Questions