Question: Select a service incident and write a paragraph describing how it would go through all the steps in incident management. Provide the selected service specifics

Select a service incident and write a paragraph describing how it would go through all the steps in incident management. Provide the selected service specifics in each step.

Select a new service or use the same service above, and write a second paragraph describing how it would go through all the steps in problem management. Provide the selected service specifics in each step.

I am taking an ITIL Course and this is one of my question but you ask for background could you elaborate a little more of what you are asking me .

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