Question: Select all that apply Identify the ways in which external communications can impact customers' service quality assessments. ( Check all that apply. ) Multiple select

Select all that apply
Identify the ways in which external communications can impact customers' service quality assessments. (Check all that apply.)
Multiple select question.
Service companies often fail to use opportunities to educate customers on the appropriate ways to use services.
Formal and informal methods are used to capture information about customer expectations.
Service companies often neglect to tell customers what they can expect during service transactions and in service relationships.
Management is not in contact with frontline employees and does not understand what they know.

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