Select all that apply Select the true statements about the balanced scorecard method for decision making. Multiple select question. Measurable outcomes on a balanced scorecard include financial, internal business processes, learning and growth, and customers. The balanced scorecard framework was developed by Robert Kaplan and David Norton and is used to structure an organization's strategic plan and goals using measurable outcomes of organizational performance. The balanced scorecard includes information pertaining to an organization's identified key plausibility indicators (KPIs). In order to get the information they need to create a balanced scorecard, managers rely on output provided from executive support systems (ESS)