Select the true statements about the balanced scorecard method for decision

making.

Measurable outcomes on a balanced scorecard include financial,

internal business processes, learning and growth, and customers.

The balanced scorecard includes information pertaining to an

organization's identified key plausibility indicators $($KPIs$).$

In order to get the information they need to create a balanced

scorecard, managers rely on output provided from executive sup$-$

port systems $($ESS$).$

The balanced scorecard framework was developed by Robert

Kaplan and David Norton and is used to structure an

organization's strategic plan and goals using measurable out$-$

comes of organizational performance.$*$