Select and answer TWO questions only. Write in complete sentences and get to the point. (Do not write an introduction or a conclusion.) Demonstrate your ability to apply knowledge. Just restating/copying information from the book/slides would usually not get you marks. Use font size 4 (14 pt), Arial or Times New Roman. Number your answers.

1. Use your own example to explain how someone learns, applying the THREE stages of learning (ACT Theory), and Resource Allocation Theory.

2. A few project teams in company ABC seem to have problems meeting deadlines due to interpersonal conflict among some team members. Describe the TWO APPLICABLE types of analysis required for the needs analysis process. Explain the reason(s) for your choices.

3. Answer both parts.

A) Explain overlearning using your own example.

B) Write a training objective with the three required components in one sentence, that is related to health and safety training. There is no need to label the components.

4. Briefly describe THREE effective off-the-job (i.e. classroom) instructional methods that you would use for cross cultural skills training. They should go beyond one-way information flow to the trainees. Explain the reason(s) for each of your choices.

5. Briefly describe THREE on-the-job instructional methods that would be suitable for a salesperson at Sephora, which offers many different brands of beauty products. Explain the reason(s) for each of your choices.