Question: Select each item below that is a CX touchpoint: App visits Review site Brand visits - on the brand site or a third-party site like

  1. Select each item below that is a CX touchpoint:

    App visits

    Review site

    Brand visits - on the brand site or a third-party site like Amazon

    Search Engine Visits

    Retailer visits

1 points

QUESTION 11

  1. Select which of these are an advantage of email over direct mail:

    None of these

    Quicker results

    Lower cost

    Higher response rate

1 points

QUESTION 12

  1. A fund-raising business model does not adopt well to being online.

    True

    False

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