Question: Select two tools or techniques, briefly describe them, and apply them in a scenario. Make sure to explain how you would use them in the

  1. Select two tools or techniques, briefly describe them, and apply them in a scenario. Make sure to explain how you would use them in the process of performance improvement.
  2. In which step of the organization-wide and team-based PI model would you use them? (Refer to Sayles & Gordon.)

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