Question: Select two tools or techniques, briefly describe them, and apply them in a scenario. Make sure to explain how you would use them in the

Select two tools or techniques, briefly describe them, and apply them in a scenario. Make sure to explain how you would use them in the process of performance improvement. In which step of the organization-wide and team-based PI model would you use them? (Refer to Sayles & Gordon, p. 517, Figure 18.10.)
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