Question: Select which approach you would use ( direct or indirect ) and why for the following negative messages: An email message to your boss, informing

Select which approach you would use

(

direct or indirect

)

and why for the following negative messages:

An email message to your boss, informing her that one of your key clients is taking its business to a different accounting firm.

An email message to a customer, informing her that one of the books she ordered from your website is temporarily out of stock.

A letter to a customer, explaining that the gaming controller he ordered for his new custom computer is on back order and that, as a consequence, the shipping of the entire order will be delayed.

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