Question: select which approach you would use ( direct or indirect ) for the following negative messages briefly justify your answer A letter from a travel

select which approach you would use ( direct or indirect ) for the following negative messages briefly justify your answer

A letter from a travel agent to a customer, stating that the airline will not refund her money for the flight she missed but that her tickets are valid for one year policy A letter from an insurance company to a policyholder, denying a claim for reimbursement for a special medical procedure that is not covered under the terms of the customer's A letter from an electronics store, stating that the customer will not be reimbursed for a malfunctioning mobile phone that is still under warranty (because the terms of the warranty do not cover damages to phones that were accidentally dropped from a moving car An announcement to the repairs department listing parts that are on backorder and we be three weeks late

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