selling professional

You have done your initial pitch or elevator speech, asked a number of questions and then proceeded to about the features/benefits of your cell phone. The customer says "I don't like iPhones" A. Product Objection: You should go back and emphasize the Features/Benefits B. Company or Source Objection: you should address the difference between Apple and Android proc C. Price Objection: You should go back and emphasize the value you get when you purchase an iPhol D. Who knows what he really means... you must ask more questions (clarifying questions) to figure ou what direction you should go in...(OK so this was an easy question....) QUESTION 2 So you asked the customer who is shopping for a cell phone a clarifying question when he raised the price objection and you found out he simply doesn't have the money to buy the iPhone now. What next... A. You should strongly encourage him to find the money because you know that in one month, the new iPhone version will be out and it will be even more expensive. B. You should let him off the hook and let him continue to browse through the store. c. You should avoid being pushy and make sure you present accurate meaningful reasons for this particular customer, to buy now Like most aspects of the sales call there is a process. The one discussed today is LAARC A. Listen, Acknowledge, Assess, React, Confirm B. Listen, Ask Questions, Assess, Respond, Conclude C. Listen, Acknowledge, Assess, Respond, Confirm QUESTION 4 Match the objection example with the right category of objection I have NO NEED for your product A. 'The equipment I have on the shop floor is old but still I don't want YOUR product/service good.' I don't want to do business with YOUR company B. 'I wanted a product that has a 2 year warranty on all I don't like YOUR price parts and service.' I don't want to make a decision NOW C. 'We have been working with XYZ supplier for over 4 years. D. 'I'm not convinced we will be getting our money's worth. E. 'It sounds good but l'Il have to pass this by my manager first.' Match the example of the salesperson's response with the right objection technique or device DirectDenialThirdPartyReferenceCompensationBoomerangthemtoseewhattheythinkofit?"c.Wearethemostexpensiveonthemarketbutwealsoarethemostreliablerelativetoourcompetition.Ourproductrarelybreaksdown."D."Ourcompanyisverysmall,thatiswhyyoushouldwanttoworkwithus.Youwillnotsimplybeanumbertousbutwewillbeabletofocusourattentiononyouinanefforttodevelopourreputation.A.Thatisnottrue,OurcompanysreputationisthebestB.Lastyearweinstalledoursalessystem(CRM)intheDunderMiflinofficeinScantonandtheyhavedoubledtheirsalesoverthelastyear.Wouldyoulikemetogiveyoutheircontactinformationandyoucancall