Question: service desk certification. Search the web for certification programs that certify service desk professionals. Determine the following:l 1. What levels of certification are available? 2.

service desk certification. Search the web for certification programs that certify service desk professionals. Determine the following:l

1. What levels of certification are available?

2. What skills are certified?

3. What prerequisites must you meet before you can get certified?

4. What are the benefits of being certified?

5. a report that summarizes what you have learned about certification

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related Law Questions!

Q:

Case Summary Read the Discussion Assignment 1-1 on p.24 of the text Winning and Longevity. Select a health care entity to focus on, this could be a clinic or hospital of your choosing. Apply the case...

Q:

that he was..."wrestling with two problems". - What were those two problems? - What advice would you share for answering those two problems - Review the Strategic Compensation reading uploaded into...

Q:

Training and Development 7 Blend Images/Blend Images/Superstock Learning Outcomes Define the terms training and development. After reading this chapter, you should be able to do the following:...

Q:

Performance Gap Analysis IT Help Desk Case Study - January 2005 Notice: The contents of this briefing are not intended to serve as legal advice related to any individual situation. This material is...

Q:

Minimum monthly, weekly, and daily productivity levels are strictly specified for each TSS, and there are strict quotas on repair expenses and travel expenses. Prior approval from an FSM is required...

Q:

GRADUATE CERTIFICATE IN PROJECT MANAGEMENT PROJ5010: PROJECT PROCUREMENT AND STRATEGIC SOURCING. CASE STUDIES CONTENTS 1. Proj5010: The World Bank RFP Case Study covers 1. Assignment 1: Marks = 5 2....

Q:

please summarize per sub little thank you Tittle 2 quality control basics Subtitle 1: defining of quality Quality, such a loaded word, it's supposed to signity excellence, but really, it doesnt mean...

Q:

Hello, I am struggling with this assignment, I am unable to determine the below questions based off the attached 10K. I have also attached a spreadsheet from another answer to a part of this question...

Q:

What is the working capital, current ratio, and quick ratio of Intuit? Please use the attached annual report. Frequently, management will comment on liquidity in the MD&A (management's discussion and...

Q:

What is the WACC for Cheesecake Factory as of 12/29/09 (using the Capital Asset Pricing Model to determine the cost of equity)?At that time, Cheesecake Factory's stock had a Beta of 1.25 and used a...

Q:

For the Blasius flat-plate problem Eqs, (7.21) to (7.23), does a two-dimensional stream function (x, y) exist? If so, determine the correct dimensionless form for , assuming that = 0 at the wall, y =...

Q:

The following transactions relate to Rashid's electricity expense ledger account for the year ended 30 June 20X9: $ 550 5,400 650 Prepayment brought forward Cash paid Accrual carried forward What...

Q:

2. Before her death in 2009, Lucy entered into the following transactions. a. In 2000, Lucy borrowed $600,000 from her brother, Irwin, so that Lucy could start a business. The loan was on open...

Q:

Why did the team leader fail? *Base your answer on the competencies and tasks of an international project manager as outlined in this chapter.

Q:

2. In this chapter, the reader should reflect on the following concepts: Idealized system design, analogue thinking, contrast principle, consistency principle, reciprocity principle, scarcity...

Q:

2. A Soviet invasion of Poland would lead to the severing of diplomatic relations between the United States and the Soviet Union.

Q:

1. Diplomatic relations between the United States and the Soviet Union would be severed in 1993 than that