Question: Service process redesign can be categorized into all EXCEPT which of the following types? Eliminating non - value adding steps. Shifting to self - service.

Service process redesign can be categorized into all EXCEPT which of the following types?
Eliminating non-value adding steps.
Shifting to self-service.
Delivering direct service.
Separating services.
Service process redesign can be categorized into all EXCEPT which of

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