Question: QUESTION 27 Service process redesign can be categorized into all EXCEPT which of the following types? a. Eliminating non-value adding steps. b. Shifting to self-service.

QUESTION 27 Service process redesign can be

QUESTION 27 Service process redesign can be categorized into all EXCEPT which of the following types? a. Eliminating non-value adding steps. b. Shifting to self-service. O c. Delivering direct service d. Separating services e. Redesigning the physical aspect of service processes

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